Our commitment to Privacy
You Arrived respects the privacy of each user accessing the Website (‘you’, ‘your’) and is committed to protecting your privacy.
You Arrived has structured the Website in such way so that, in general, you can visit and browse the Website without identifying yourself or revealing any personal information.
Collection of your information
We may collect, store and use the following kinds of data/information:
- Residential or business addresses including post codes;
- Contact information such as email addresses and telephone numbers;
- Age and date of birth;
- IP address (automatically collected);
- Web browser type and version (automatically collected);
- Operating system (automatically collected); and
- Social media information obtained via our Faceboook, Twitter or Instagram accounts.
Confidentiality of your personal information
By giving personal information, the user gives You Arrived consent to collect and use it in accordance with this agreement.
(a) Information disclosure and sharing
Your personal information may need to be disclosed to:
- Our employees, contractors and service providers;
- IT system administrators, couriers and payment gateways;
- Business advisors such as accountants, auditors, lawyers or other professional service providers;
- Suppliers; and
- In connection with law enforcement activities to any person by such law from police, ambulance, government departments, regulators or authorities.
(b) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Your password is stored in our database and also encrypted, only you will know your password. If you lose your password you can use our “recover password” feature which will generate a new password after verifying your identity.
(c) Control of Your Password
(d) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated. The same will be corrected/updated within a reasonable time.
Your Information and your activities on the Site shall not: (a) be false, inaccurate or misleading; (b) be fraudulent; (c) infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (d) violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (f) be obscene or contain child pornography or, if otherwise adult in nature or harmful to minors, shall be posted only in the Mature Audiences section and shall be distributed only to people legally permitted to receive such content; (g) contain any viruses, Trojan horses, worms, time bombs or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
Our Use of Your Information
We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms and Conditions; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple User IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy.
You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyse site usage, improve our content and offerings, and customize the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
It is our legal duty to inform you about our disclosure of personal information to any overseas third parties and service providers in order to provide you with goods and services that you have purchased or requested from us. We may disclose personal information to overseas recipients in the following countries:
- The United States for the purposes of supplying goods, email marketing and data management; and
- The Philippines for the purposes of customer support and complaint handling.
How long we keep your Personal Data
We keep your personal information as long as you have a registered account with our Site. If you want to have your data deleted at any time, please Contact Us . However, where legally required, we will store your personal data, even when an account is cancelled, or closed due to inactivity.
Your rights regarding Personal Data
- opt-out of direct marketing, and profiling for marketing
- temporary restriction of processing.
Direct marketing and profiling – an unsubscribe link will be included in all emails issued by You Arrived.
Erasure – Most personal information cannot be deleted as they are used to support financial transactions, and in providing protection for users on the platform. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymized from the personal data.
Temporary restriction to processing – under certain circumstances you may exercise this right, in particular if you believe that the personal data we have is not accurate, or you believe that we do not have legitimate grounds for processing your information. In either case you may exercise this right by contacting our Data Protection Officer.
Unless stated above, users may exercise any of the above rights by contacting our Data Protection Officer.
If you have an inquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Data Protection Officer as follows:
While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Data Protection Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days.
If you are in the European Union, you can choose to lodge a complaint with your local Data Protection Authority (DPA). The list of DPAs is at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.